1. Introduction
At StepUp Living, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy and Cookies Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and payment details provided when placing an order or contacting us.
- Usage Data: Information about how you use our website, including pages visited, time spent on the site, and the products you view.
- Cookies: Small data files stored on your device to enhance your browsing experience (details provided below in the Cookies section).
3. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and payment processing.
- Customer Support: To respond to your inquiries, handle complaints, and provide customer support.
- Website Improvement: To analyze usage data and improve our website, products, and services.
- Marketing: To send promotional emails and updates about our products and special offers, only if you have opted in to receive them. You can opt out at any time.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to keep your information secure and use it only for the purposes specified by us.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations.
5. Data Security
We take the security of your personal information seriously and implement a variety of measures to protect it. These include:
- Using secure servers and encryption for payment processing.
- Limiting access to your personal data to authorized personnel only.
- Regularly updating our systems and practices to maintain the highest level of data security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections if your information is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal data in certain circumstances, such as if it is no longer necessary for the purpose it was collected.
- Opt-Out: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our communications or by contacting us directly.
To exercise any of these rights, please contact us at [Your Email Address].
7. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us enhance your browsing experience by remembering your preferences and enabling certain website features.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They include cookies for secure login and order processing.
- Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited. This helps us improve the performance and user experience of our site.
- Functionality Cookies: These cookies remember your preferences (like language and region) to provide a more personalized experience.
- Marketing Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date at the top will indicate the most recent revision.