Terms and Condition
Terms and Conditions
Effective Date: Dec 2024
Welcome to stairsnosing.co.uk, your trusted source for high-quality stair nosing and flooring accessories. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products through stairsnosing.co.uk. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.
1. General Terms
By using our site and placing an order, you confirm that:
You are legally capable of entering into binding contracts.
You are at least 18 years of age.
All information provided by you is accurate and complete.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the site after any such changes constitutes your acceptance of the new Terms.
2. Products and Pricing
We strive to ensure that all details, descriptions, and prices of products on our website are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you and give you the option to reconfirm or cancel your order.
All prices are in GBP (£) and include VAT where applicable. Shipping costs will be added at checkout.
3. Orders and Payments
Placing an order on our website constitutes an offer to purchase a product. All orders are subject to availability and acceptance by stairsnosing.co.uk. Once your order is received, you will receive an order confirmation via email.
We accept payment through secure and trusted payment gateways. Payment must be made in full before we dispatch your items.
4. Delivery
We aim to dispatch all orders promptly. Estimated delivery times will be shown at checkout. While we make every effort to meet these timelines, we are not responsible for delays due to external circumstances such as courier issues or extreme weather.
If any products are damaged or missing upon delivery, you must notify us within 48 hours.
5. Returns and Refunds
We offer a 07-day return policy. If you’re not satisfied with your purchase, you may return it within 07 days of delivery in its original condition for a full refund (excluding delivery charges). You must inform us in writing before sending back any items.
Custom-cut or made-to-order products are non-refundable unless defective.
To process a return, contact us at:
contact@stairsnosings.co.uk
07414 213512